Return Goods Policy
It is our policy to accept for full credit any items shipped by us in error, duplicated by us in error, or received by our Customer in a condition which is considered by both parties to be inferior to the high quality standards which we set. Any damage incurred in the transport of our products is to be the responsibility of the carrier. All reports concerning the above must be made to us in writing no later than 10 days after receipt of these goods. It is hereby acknowledged that Adaptall, if at fault, will accept all costs for Transport, Duties and Brokerage for the returning product.
If we are advised within 10 days after sending out an order that our customer has incorrectly identified an item and simply erred in ordering, we will endeavor to assist in the proper choice of products, and we will authorize the return of the incorrect goods, subject to a handling fee of 25%. These goods must be returned to us freight, duty and brokerage prepaid. If an order is received at the time of the authorized return the handling fee will be reduced to 10%.
We will not accept any returns on specials or custom products specifically supplied to our customers specifications, unless it is mutually found to be defective.
No returns will be allowed after 15 days of receipt of goods.
If Adaptall for any reason incurs any of these prepaid charges without proper authorization, they will be deducted from the credit note issued.
It is imperative that all products being sent to Adaptall are to be packaged in a fashion so as to protect the integrity of the product during transportation. If any unnecessary damage does occur in the transportation of goods to Adaptall, the costs will be reflected in the amount of the credit. All credits will be issued against customer’s accounts. No refunds will be issued.
All returns are subject to approval by our Customer Service Representatives