Return Goods Policy

It is our policy to accept for full credit any items shipped by us in error, duplicated by us in error, or received by our Customer in a condition which is considered by both parties to be inferior to the high quality standards which we set.  Any damage incurred in the transport of our products is to be the responsibility of the carrier.  All reports concerning the above must be made to us in writing no later than 10 days after receipt of these goods.  It is hereby acknowledged that Adaptall, if at fault, will accept all costs for Transport, Duties and Brokerage for the returning product.

If we are advised shortly after sending out an order that our customer has incorrectly identified an item and simply erred in ordering, we will certainly endeavor to assist in the proper choice of products, and we will permit the immediate return of the incorrect goods, subject to a handling fee of 25%.  These goods must be returned to us freight, duty and brokerage prepaid.  If Adaptall incurs any of these prepaid charges, they will be deducted from the credit note issued.

It is imperative that all products being sent to Adaptall are to be packaged in a fashion so as to protect them during transit.  If any unnecessary damage does occur in transit to Adaptall, the costs will be reflected in the amount of the credit being issued to the customer.

All credits will be issued against customer’s accounts.  No cheques will be issued.